Effective Date: August 5, 2026
Last Updated: August 13, 2026
WOW Total Cleaning (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website: https://wowtotalcleaning.com.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit inquiries, or communicate with us regarding our cleaning and restoration services.
1. Information We Collect
We collect information that you voluntarily provide to us when requesting quotes, scheduling services, or communicating with us.
- Personal Identification Data: Name, email address, phone number, and physical service address submitted through our contact and quote forms.
- Automated Data and Technical Metrics: IP addresses, browser type, operating system, device identifiers, and browsing activity collected automatically via server logs, Google Analytics, and tracking cookies.
2. How We Use Your Information
We use the information collected for legitimate business purposes, including:
- Processing service requests and providing quotes for cleaning and restoration services.
- Communicating regarding appointments, billing, and customer support, including by phone, email, or text message where you have provided consent.
- Improving website functionality, user experience, and service offerings.
- Measuring the effectiveness of our marketing and advertising campaigns, including Google Ads.
- Complying with legal obligations and protecting against fraudulent or unauthorized activity.
3. Text Messaging (SMS) Program
If you provide your phone number and opt in through one of our web forms, WOW Total Cleaning & Restoration may send you text messages to provide information, notifications, and general support related to our services. Message frequency may vary. Message and data rates may apply.
You can reply STOP at any time to opt out of further messages, or reply HELP for assistance. You may also contact us directly using the information in Section 8 below.
No mobile information or text messaging opt in consent will be shared with third parties or affiliates for marketing or promotional purposes. This applies regardless of any other data sharing described elsewhere in this policy. Text message originator opt in data and consent are never shared with outside parties for any promotional purpose.
4. Cookies and Tracking Technologies
Our website uses cookies, web beacons, and similar tracking technologies to analyze website traffic, remember user preferences, and support targeted advertising.
- Essential Cookies: Necessary for basic website performance and navigation.
- Analytics Cookies: Provided by Google Analytics to help us understand visitor interactions and website traffic patterns.
- Advertising and Marketing Cookies: Used by Google Ads to deliver relevant advertisements and track ad conversions.
You can manage or disable cookie preferences at any time through your web browser settings or through our website’s cookie consent banner.
5. Information Sharing and Third Parties
We do not sell, rent, or trade your personal information to third parties.
We may share data with trusted service providers who assist us in operating our website and conducting business, such as web hosting providers, analytics services, and customer communication platforms, provided those parties agree to keep this information confidential. We may also disclose information when required by law or to protect our legal rights.
As noted in Section 3, text message opt in data and consent are excluded from any sharing described in this section and are never shared with third parties for marketing or promotional purposes.
6. Data Security
We implement reasonable administrative, technical, and physical security measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. However, no online transmission or storage system is completely secure.
7. Your Data Rights and Choices
Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or request the deletion of your information. To exercise any of these rights, contact us using the information below.
8. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Company Name: WOW Total Cleaning & Restoration
- Website: https://wowtotalcleaning.com
- Email: info@wowtcr.com
- Phone: (512) 291-0048
- Address: 1116 Regal Row, Austin, TX 78748
